Barbara Sanfilippo, CSP, CPAE, based in San Diego, CA, is an enthusiastic, dynamic and popular national and international speaker. As both an inspirational speaker and business consultant, Barbara has two objectives, 1) to help individuals define success, live an on-purpose life and Dream Big! and 2) to help companies out-service, out-smart and out-sell the competition.

Her enthusiastic and entertaining style combined with her idea-packed programs have earned her high marks and repeat business from associations, corporations, and entrepreneurs in nearly every industry segment including: financial services, healthcare, hospitality, mortgage, real estate, retail, government, and many more. Specializing in motivation, customer service and sales, Barbara draws upon her background as a Vice President and Regional Sales Manager with Bank of America. In addition, her training and consulting company, Romano & Sanfilippo, assists organizations in building a sales and service culture. The combination of her hands-on experience and research into the specific needs of your group assures a tailored presentation that addresses the unique challenges facing your audience.

Barbara is multi-talented with strong experience in delivering keynotes for 200 - 2000 people, facilitating senior management retreats, conducting workshops and speaking at sales incentive and staff recognition events. She also offers group telecoaching sessions.

She is the author of the book, Dream Big! What's The Best That Can Happen? and contributing author in, The Service Path, Your Roadmap For Building Strong Customer Loyalty. The National Speakers Association inducted her into the Speaker Hall of Fame in 2001.

How to Attract Business, Sell Value and Dream Big in a Down Economy!

In these chaotic and economically challenging times, we must out-sell, out-serve and out-smart the competition! Whatever worked in the past, may not work now. The days of order-taking are over. We must be order-seekers, sales is no longer just a numbers game. It's a game of strategy, focus and discipline. Whether you are a business owner, sales professional or sales manager, in this idea-packed, interactive and inspirational keynote, you'll receive specific strategies you can apply immediately to increase sales, differentiate with value and create opportunities. As a bonus, Barb will also share powerful and fun ideas to maintain a success mindset and Dream Big!

Objectives: In this program you'll discover:

• The secret to attract business and clone your best customers
• How to position yourself as a strategic consultant and professional partner
• The four most common pitfalls to winning business
• How to use education to turn customers into buyers and add value
• How to embrace the Olympic Athlete mentality and Dream Big! despite the difficult economy

Note: Keynote or mini-workshop format available.

1. Increase Sales, Engage Staff, Delight Customers ? How to Thrive in Challenging Times and Enjoy Life!
In these chaotic and economically challenging times, we must out-sell, out-serve and out-smart the competition! Whatever worked in the past, may not work now. The days of order-taking are over. We must be order-seekers, create a sense of urgency and inspire our staff to be active contributors. In this idea-packed, interactive and energizing session, you'll receive specific strategies you can apply immediately to: impact sales, differentiate with service, add value, delight customers and engage all staff to deliver on the brand promise. As a bonus, Barbara will also share powerful and fun ideas to help us enjoy more Cappuccino Moments(tm) and Dream Big!

Note: This business and inspirational keynote can be tailored for business owners, CEO's, managers, sales professionals, support staff or any organization seeking to improve both morale and performance.

2. Dream Big! What's The Best That Can Happen?
Whatever you're dreaming, it's not big enough! In this inspirational and entertaining program, Barbara will give you proven techniques to turn your dreams into reality. In this program, you'll discover how to: define what success and happiness mean to you, create more time and Cappuccino Moments and achieve your biggest dreams.
3. Outclass Your Competition With Five-Star Service:
Thousands of dollars are spent annually on what many business leaders think will develop a sales and service culture in their organization. Usually these are short-term "quick fixes" like training and incentives. Those who are successful in sales and service take steps that reach to the very core of their organization. Topical solutions won't work. In this idea-packed, interactive program, Barbara Sanfilippo outlines a comprehensive, step-by-step process to build a high performance service and sales culture.
4. Winning Sales Strategies Of Top Performers - The Critical Edge!
What does it take to thrive as a sales and marketing professional or entrepreneur in the future? How can you attract warm calls and gain a competitive advantage? In this idea-packed and energizing program you'll discover proven secrets used by many top performers to: attract business, plan for calls, expand client relationships and achieve your goals!
5. Focus On Service And Revenue Will Follow:
To compete effectively, you must delight your customers and members with consistent service. Sales is when we make a promise and service is when we deliver on the promise. Yet many companies make the mistake of chasing new customers when we need to spend time on doing things right with existing customers. In this program, you will get valuable information from an award-winning speaker and consultant which you can use to create a customer service process that permeates your entire company. Topics include how to: improve consistency and internal service, develop service standards, measure service, hold people accountable and create reward and recognition programs.
6. Internal Service and Teamwork - Let's Make It Happen!
In this idea-packed and energizing program, Barbara will share ideas on how front line and support departments can partner together to improve internal service and contribute to your service culture. By focusing on service standards, measuring internal service, recognizing performance and more, you can significantly improve your teamwork and focus on operational excellence and consistency.
7. Life Is A Cappuccino - Am I Having Fun Yet?
What is "success"? For some, it may be having a "fat" bank account or a beautiful home. For others, it may be spending more time with family or enjoying nature. As we hurry down the road of life, a key question to ask is, "Am I having fun yet?". Are we making a living or living our lives? In this idea-packed and energizing session, Barbara will help you to evaluate the critical choices necessary to achieve your own vision of success and happiness. Discover how to increase your personal performance, achieve life balance and still find time to sip cappuccino!
8. Build Customer Relationships - The Key To Revenue And Retention:
Many of your VIP customers or members are on your competitor's prospect list. What are you doing to protect your best customers, build loyalty and nurture profitable relationships? Too many companies spend time and money chasing new customers when there are golden opportunities to increase relationships with their existing customers. In this idea-packed and energizing program, you'll discover: the value of a loyal customer, ideas to delight your customers and get your customer relationship program started!