Certified Speaking Professional Mel Kleiman is North America's leading authority on how best to recruit, select, and retain the best employees.

A renowned consultant, speaker, author, and trainer for over 25 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals and he is a regular contributor to Restaurant Hospitality and Convenience Store Decisions among other trade and professional journals.

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Mel's books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions, 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder and So, You Got the Job.....Now What?

Hire Tough, Manage Easy --Tools, Tips & Techniques for Recruiting, Selecting & Retaining the Best

Finding and keeping good employees are among the top concerns of business leaders nationwide. The labor pool is shrinking and within five years our country will be experiencing a genuine labor crisis. Now, more than ever, nothing is more critical to the success of any business than attracting, hiring, and keeping the right people. Most hiring managers and business owners, however, have little, if any, training or education in the skills and systems needed to do it right. Hire Tough, Manage Easy, is a proven, hard-hitting session that covers all of today's best practices. This program delivers tools, tips, and techniques participants can use immediately to improve the ways they recruit, select, and keep good people.

Staffing: A Franchisor's Problem & the Franchisee's Pain

Every franchise has a hiring system and every system delivers 100% of what it's designed to deliver. Then why, as evidenced by reports from the U.S. Department of Labor, do 50% of all new hourly employees quit or get fired within their first six months on the job? Why is turnover in management ranks steadily on this rise? Since no one intentionally hires the wrong person or a quitter, why are so many wrong employees and quitters being hired? This program delivers practical, take home advice specifically tailored to those who run franchise organizations.

In this session participants will learn:

• Why "It's Not My Problem" Is a Problem
• How to Develop a "Unique Employment Proposition"
• Why Staffing Needs to Be a Core Competency
• How to Hire Managers Who Think Like Owners
• How to Hire the Best Employees (Instead of the Best Applicants)

"Help Wanted" Doesn't Work! -- What Every World-Class Organization Knows About Employee Recruiting

Recruiting the top quality A-Players you need to succeed calls for a game plan that knows where to find them and how best to attract them (and it's not necessarily via the Internet). This session delivers practical, best-practice techniques attendees can put to use immediately to ramp up their recruiting skills, attract the best, and build a winning team. Participants will learn:

• The 5 key questions to ask and answer before you recruit anyone
• The 5 best sources of A-Players
• The #1 thing every A-Player wants
• How to take a marketing approach to recruiting
• Change your message/change your applicants
• It's all about image
• How and why to make it easy to apply for the job
• The #1 most overlooked source of great, new employees
• The three next best sources of great employees
• How to double your applicant flow without spending a dime on advertising

What Every World-Class Organization Knows About Employee Selection

Success never comes easily. Faced with the consistent concerns of a fluctuating economy, unstable employment figures, a new generation of workers, and an exaggerated competitive landscape, success is harder to attain than ever before. This means one of the only sustainable competitive edges is not good employees, but great employees. In this session participants learn the strategies and tactics world-class organizations use to select the best. Program highlights include:

• How to hire tough and manage easy
• How to use tools instead of time
• How to tell the eagles from the turkeys
• It's all about setting expectations
• The Interview: The Three P's (preparation, planning, positioning); Maintaining control; Getting the truth; Listening and body language; Red flags and biases; Types and kinds of questions; Keeping it legal (what you can and can't ask); What you can't ask and how to find out anyway
• How to get those elusive references
• Decision-making
• Selling them on the job

What Every World-Class Organization Knows About Employee Retention

Want a foolproof formula for keeping your best employees on board? It's simple. Find and meet key motivators. Employers who know how to meet their employees' key motivators create a work culture where employees' contributions are openly valued. Employee loyalty creates customer loyalty and maximizes bottom line results across the board.

• The Number 1 reason good employees leave and what you can do about it
• A foolproof method to reduce turnover
• The 5 Firsts
• The 7 R's of Retention (how to keep good people without spending a lot of money)
• The key questions every new employee wants the answers to
• The most important question every new employee will be asked
• Why a lazy manager is a great manager

Today's Best Hiring Metrics: Achievements & Evidence

For the past 20 years employers have relied on behavioral interviewing techniques that screen job candidates in highly predictable ways and encourage hiring decisions based more on an applicant's presentation skills rather than on the only reliable predictor of future performance -- the person's past performance and achievements. Achievement-based interviews and evidence-based selection facilitate quality hiring decisions across-the-board. Participants will learn why achievements and evidence are today's most important hiring metrics, how to incorporate these techniques into their selection process, as well as the five specific questions interviewers can use to ferret out important facts and truths about every applicant.

How to Create a Magnetic Culture

How to find and keep quality employees at every level is the challenge. Building a Magnetic Culture is the answer. Shape a positive working environment today and you'll keep the good employees you have and be able to attract and hire even more just like them. In this powerful, yet highly practical presentation, participants will learn:

• How to create a magnetic culture which naturally attracts and retains the best ? and repels the rest
• Why you need to put employees first and clients second
• How to become an "employer of choice"
• How to make the best hiring decisions
• How to grow without spending a dime

This high-energy, high-impact presentation always wins rave reviews for the practical, take-home information it delivers.