Shep Hyken, CSP, is an accomplished author and speaker. His popular book on customer service, Moments of Magic, has been hailed by industry experts as one of the best, most clearly-written guides to improving customer contacts. Entertaining and informative, Hyken combines humor, magic, stories and well-researched information to illustrate his points. Hyken's goal is to move his audiences to higher levels of performance through his high energy presentations. The result is a memorable presentation that has lasting impact.

Hyken is a speaker who has been entertaining audiences with his unique presentation style for over 20 years. He has been hailed as one of the top entertainer/magicians working the corporate field. In 1983 he made the transition from entertainer to speaker, blending his entertaining and magical talents with topics on Customer Service and Motivation.

A versatile speaker, Hyken presents entertaining keynotes on customer service and motivation, as well as longer seminars for service personnel. He is as popular in opening a program as closing one, and has entertaining programs for evening and after-dinner performances.

Customer Service: Creating Moments of Magic

This program focuses on excellent customer service, customer relations, and customer retention

Servicing Internal Customers

How servicing and treating fellow employees like customers will have a direct and positive effect on your organization's customer service/ satisfaction program.

Focus on the Customer - LIVE

Shep will host and facilitate a focus group of customers in front of your audience.