Topics: International Speakers Bureau, Inc. |
Fee Range: $5,001 to $10,000 (fee note) |
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 Biography: Barbara Glanz, CSP, is an internationally known speaker, author and consultant and the president of Barbara Glanz Communications, Inc., in Sarasota, Florida. She specializes in these areas: Creative Communication, Building Customer and Employee Loyalty, and Regenerating the Spirit in the Workplace and in the Home. She has spoken on four continents and in 46 states, and her books have been featured in such publications as Entrepreneur magazine, Human Resource Professional, Industry Week, Quality Digest, Positive Living, Ladies Home Journal, HR Magazine, Woman's World, The Service Edge and Communication Briefings. For six years she was the manager of training, director of quality in training and a senior consultant for Kaset International, a firm that has been helping organizations become more customer focused for more than 25 years. Her undergraduate degree is in English, and she has had a Master's Degree in Adult Continuing Education. In 1998 she received her Certified Speaking Professional designation from the National Speakers Association. Only 298 speakers worldwide hold this prestigious designation. Known as the "business speaker who speaks to your heart as well as to your head", Glanz is the author of The Creative Communicator - 399 Tools to Make your Business Communications Meaningful and Inspiring, (1993); Building Customer Loyalty - How YOU Can Help Keep Customers Returning, (1994); CARE Packages for the Workplace - Dozens of Little Things You Can Do to Regenerate Spirit at Work, (1996)and CARE Packages for the Home - Dozens of Ways to Regenerate Spirit Where You Live, (1998). She is currently writing a book on what motivates frontline and hourly workers. Since 1987 Glanz has trained thousands of people in North America and has spoken worldwide to conferences, associations, government organizations, and companies both large and small. Some of her clients include: Abbott Labs, Rockwell International, Sprint Cellular, Mobil Research and Development Corporation, First Chicago Bank, Blue Cross Blue Shield, IBM, AT&T, the New Zealand Institute of Travel and Tourism, Southwest Airlines, Hawaiian Electric Company, Nationwide Insurance, APAC Teleservices, Hilton Hotels, Kroger Company, Bank of Montreal, the States of Michigan, Texas, and Wyoming, the Hellenic Management Association, the Foreign Missions Board, Alaska Telephone Association, Waste Management, the GAP, Boeing, Kentucky Fried Chicken, Domino's Franchise Association, Great Clips and the US Department of Energy. Glanz is a member of the National Speakers Association, the Board of Directors of Professional Speakers of Illinois, the Advisory Board of the Loyola University Center for Ethics, the American Society for Training and Development, the National Association of Female Executives, the Illinois Woman's Press Association, Kappa Delta Pi, Gamma Phi Beta, and is included in Who's Who of American Women, Who's Who in the Midwest, and Who's Who in Entertainment. Glanz says, "In whatever I do, I want my participants to leave with their thinking whacked, a new sense of mission that they CAN make a difference, and with many creative ideas that they can apply immediately in their jobs and in their personal lives." She lives and breathes her personal motto: "Spreading Contagious Enthusiasm". |
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Programs: Handle with CARE- Motivating and Retaining Employees Based on new research with over 1200 frontline employees from a dozen companies in six different industries, this session will focus on motivating and retaining these critical employees. Learn from an expert in the field and the author of the bestselling book, Handle with CARE--Motivating & Retaining Employees, what works and what doesn't work. People don't quit companies; they quit bosses! This presentation is designed to give supervisors and managers the tools to create a place where employees want to be and where they will choose to be fully engaged. You will leave inspired with many immediately applicable, low-cost action ideas and a new understanding of the human beings who work for you. The Simple Truths of Service Inspired by Johnny the Bagger This session is based on an unforgettable story about a young man with Down syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. CARE Packages for the Workplace--Dozens of Little things you can do to Regenerate Spirit at Work In a world filled with downsizing, re-engineering, and stress, this session is the antidote! With dozens of creative, fun, and morale-boosting suggestions, you'll learn how to put more CARE into your workplace through: C= Creative Communication; A= Atmosphere and Appreciation for All; R= Respect and Reason for Being; and E= Empathy and Enthusiasm. This how-to, highly motivational presentation will provide real-life, concrete, immediately actionable ideas you can implement in your own workplace to maximize personal productivity and organizational success. Audiences will profit from a new understanding of spirit in the workplace, the vitally important role of each individual in creating that spirit, and the relationship of spirit to productivity and profit. You'll leave with your own spirit regenerated, renewed, refreshed. . . . . and with your own CARE package! The Simple Truths of Appreciation-How Each of Us can choose to make a difference 65% of American workers said they received NO appreciation all last year for the good work they had done. Yet the second most important thing people want from their jobs is full appreciation. Why is there a disconnect? Because most of us are just too busy! In this delightful and inspiring session Barbara will share heartwarming stories and ten simple truths about appreciating others which you can immediately apply both in your work and your personal lives. "The beauty of appreciation is that we can each give it to anyone we choose for no cost except our awareness and a few moments of our time. " -Barbara A. Glanz Building Customer Loyalty-How you can Help Keep your Customers Returning After years of working with customer service, Barbara has come to believe that you can't mandate service. It must come from the inside out! With her unique combination of content and heart, Barbara will inspire participants to choose to make a difference in all customer interactions, both internal and external. You will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what research has shown creates loyal customers. Participants will laugh, cry, and above all, learn how they can make a difference! Feeling Your Way Through Change- Understanding and Managing Transitions in Life and Work Change is rampant in our world today, both in our personal and our professional lives. Instead of being overwhelmed by unwanted changes, participants will explore many different coping skills and meaningful ways to let go of the past, better understand and navigate difficult periods of transition, and move on to new beginnings in life as well as at work. This presentation will help them find greater job satisfaction and more personal happiness by enabling them to better understand the change process as well as their feelings in the midst of change. It will include a CONTROL INVENTORY and a customized Action Plan as tools to use in managing any change in their life, resulting in more control and a higher level of performance in a dynamic work environment. A special program for managers will enable them to effectively lead their associates through the transition process. Balancing Acts- Ideas to Blend your Work and your Life According to several of the latest workplace studies, the issue of greatest concern to American workers is balancing their work and their lives. Everyone in today's world seems to be in "survival mode," rushing from long hours at work to be home with their families, bouncing from activity to activity and stressor to stressor! This session will give you a new, refreshing and actionable way to find more peace in your life. Instead of striving for balance, learn to apply the concept of "blending." Barbara will share with you many easy, creative ways to blend other important areas of your life-family, friends, health, spirit, and service-into your work life, thus banishing guilt and freeing more time for doing the things that bring you Handle with CARE- Motivating and Retaining Employees Based on new research with over 1200 frontline employees from a dozen companies in six different industries, this session will focus on motivating and retaining these critical employees. Learn from an expert in the field and the author of the bestselling book, Handle with CARE--Motivating & Retaining Employees, what works and what doesn't work. People don't quit companies; they quit bosses! This presentation is designed to give supervisors and managers the tools to create a place where employees want to be and where they will choose to be fully engaged. You will leave inspired with many immediately applicable, low-cost action ideas and a new understanding of the human beings who work for you. The Simple Truths of Service Inspired by Johnny the Bagger This session is based on an unforgettable story about a young man with Down syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. CARE Packages for the Workplace--Dozens of Little things you can do to Regenerate Spirit at Work In a world filled with downsizing, re-engineering, and stress, this session is the antidote! With dozens of creative, fun, and morale-boosting suggestions, you'll learn how to put more CARE into your workplace through: C= Creative Communication; A= Atmosphere and Appreciation for All; R= Respect and Reason for Being; and E= Empathy and Enthusiasm. This how-to, highly motivational presentation will provide real-life, concrete, immediately actionable ideas you can implement in your own workplace to maximize personal productivity and organizational success. Audiences will profit from a new understanding of spirit in the workplace, the vitally important role of each individual in creating that spirit, and the relationship of spirit to productivity and profit. You'll leave with your own spirit regenerated, renewed, refreshed. . . . . and with your own CARE package! The Simple Truths of Appreciation-How Each of Us can choose to make a difference 65% of American workers said they received NO appreciation all last year for the good work they had done. Yet the second most important thing people want from their jobs is full appreciation. Why is there a disconnect? Because most of us are just too busy! In this delightful and inspiring session Barbara will share heartwarming stories and ten simple truths about appreciating others which you can immediately apply both in your work and your personal lives. "The beauty of appreciation is that we can each give it to anyone we choose for no cost except our awareness and a few moments of our time. " -Barbara A. Glanz Building Customer Loyalty-How you can Help Keep your Customers Returning After years of working with customer service, Barbara has come to believe that you can't mandate service. It must come from the inside out! With her unique combination of content and heart, Barbara will inspire participants to choose to make a difference in all customer interactions, both internal and external. You will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what research has shown creates loyal customers. Participants will laugh, cry, and above all, learn how they can make a difference! Feeling Your Way Through Change- Understanding and Managing Transitions in Life and Work Change is rampant in our world today, both in our personal and our professional lives. Instead of being overwhelmed by unwanted changes, participants will explore many different coping skills and meaningful ways to let go of the past, better understand and navigate difficult periods of transition, and move on to new beginnings in life as well as at work. This presentation will help them find greater job satisfaction and more personal happiness by enabling them to better understand the change process as well as their feelings in the midst of change. It will include a CONTROL INVENTORY and a customized Action Plan as tools to use in managing any change in their life, resulting in more control and a higher level of performance in a dynamic work environment. A special program for managers will enable them to effectively lead their associates through the transition process. Balancing Acts- Ideas to Blend your Work and your Life According to several of the latest workplace studies, the issue of greatest concern to American workers is balancing their work and their lives. Everyone in today's world seems to be in "survival mode," rushing from long hours at work to be home with their families, bouncing from activity to activity and stressor to stressor! This session will give you a new, refreshing and actionable way to find more peace in your life. Instead of striving for balance, learn to apply the concept of "blending." Barbara will share with you many easy, creative ways to blend other important areas of your life-family, friends, health, spirit, and service-into your work life, thus banishing guilt and freeing more time for doing the things that bring you joy. |
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