Topics: International Speakers Bureau, Inc. |
 Fee Range: $10,001 to $15,000 (fee note) |
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 Biography: Catherine DeVry, best selling author and winner of the 1993-94 Australian Executive Woman of the Year Award, is one of the most sought after speakers in Australia and New Zealand today. Working with business leaders and elite athletes, she co-authored the official Sydney 2000 Post Olympic Games Report and was an Olympic torchbearer in the Opening Ceremony at the Sydney 2000 Olympic games. A keen sportswoman herself, she has attended the Barcelona and Atlantic Olympics, completed marathons, bicycled over the Andes and climbed 20,000 feet to the summit of Mt. Kilimanjaro in Africa. Yet, she believes the greatest challenges of all ... are those we face in our everyday lives. Catherine has spoken on 5 continents and makes the latest research and theory come to life through practical, everyday examples. In presentations to boards or front line personnel, she combines substance with humor to inspire, motivate and serve as a catalyst to produce the desired outcome. It's no wonder that Sir Edmund Hillary, lst man on top of Everest, and Jack Canfield, co-author of "Chicken Soup for the Soul", have endorsed her latest book. She is the author of #1 best seller, "Good Service is Good Business". Her latest book, "The Customer Service Zoo - Create Customers for Life and A Life for Yourself" has just been released. She has also authored, "Hope Happens!" released in June 2003, "Hot Lemon and Honey: Reflections for Success in Times of Stress and Change", released in December 2003, and "Es Buen Necocio Dar Buen Servicio: 7 Estrategias Simples Para El+xito", released in August 2005. Some of her many articles include "It's Not the Mountain We Conquer ...but Ourselves - Sir Edmund Hillary", "The World Expects Results: Don't Tell Them About the Labor Pains, Show Them the Baby" and "You Can't Take Care of Your Customers If You Don't Take Care of Yourself". Catherine worked for a decade with IBM in marketing, education, communications and personnel. Following two years in Japan as Asia Pacific Headquarters Personnel Manager, she gained a heightened awareness and commitment to quality customer service. As Customer Education Manager for Asia/South Pacific, she acquired an appreciation of regional differences and current leadership issues. In January 1994, she released her book "Japan, An A-Z: A Gide to Living and Working in Japan". Catherine DeVry fully understands your challenge of putting together a successful conference program. As a former manager responsible for corporate conventions, she knows you need speakers who combine expertise, educational content, excitement and entertainment, who are also thoroughly prepared and easy to work with. Catherine holds a Master of Science degree and has attended short courses at Harvard University and the Monash/Mt. Eliza Business School where she is also a frequent lecturer. |
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Programs: Good Service Is Good Business: Research shows customer service can boost the bottom line and generate repeat business. Attendees will leave this session with a personal commitment to continuous improvement. They will learn some of the "how to" but more importantly, WHY good service is good business in any organization - whether it be private or public sector. Success: Turning Obstacles Into Opportunities: Attendees will leave the session feeling better about themselves and their organizations. They will recognize the importance of focusing on the positive to produce personal and professional success and learn how anyone can turn obstacles into opportunities. (Often adapted to Women Succeeding in Business.) Conquering the Challenge of Change: Successfully managing change is vital to any organization's future survival in the marketplace. Constant change has become the status quo and those individuals who succeed will learn the importance of recognizing and embracing these principles of change. Delegates will leave this session with a renewed commitment to accept change as a positive force in their work environment. Business in Japan: Opening the Kimono: Contrary to public opinion, there is no mystique surrounding business in Japan. There are traditions which one should be aware of, but, the key to success is to treat people as individuals. Participants will leave the session with an increased confidence in doing business with Japan. |
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