Since 1982, Jane Handly has been a highly respected and often praised
professional speaker, author, and consultant. She is a graduate of Wake Forest
University with a Masters Degree in Communication.
She is the author of two books: "Getting Unstuck" and "Why
Women Worry", and has appeared as a guest on over 200 radio and television
programs including Regis and Kathie Lee, The Home Show with Gary Collins, and
Dr. Robert Schuller's Hour of Power. Her work has been the subject of articles
in such prestigious publications as Business Week, Ladies Home Journal, USA
Today, and Money Magazine.
Jane owned her own marketing research company in Dallas, TX for seven
years. Her company provided services such as: Secret Shopping, Customer
Surveys, Focus Groups, and Customized Customer Service Training Materials.
Jane earned her Certified Speaking Professional from the National Speakers
Association and was inducted into their Speakers Hall of Fame. Jane served
twice as NSA's secretary and as the treasurer. She also was elected for 6 years
to NSA's Board of Directors.
Jane has researched, studied, and logged the performance of the best and
the worst in service quality. Currently, she provides companies with the
ability to get and keep their customers through achieving their goals using her
customized, personalized presentations. Being nationally recognized as a
Customer Service Specialist, Jane speaks internationally to major corporations
on topics including "Would You Do Business With You?" and "The
Path to Empowerment".
"Would You do Business with You?"
Every single day all of us are either in the process of serving or being
served. For those who spend most of their time taking care of the customer, the
question comes to mind ... "Am I treating others the way I want them to treat
me?"
"Would You Do Business With You?" is a fast paced, motivational
service quality program that challenges those who depend on the customer to
identify and solve service quality dilemmas. The presentation is based on the
millions of "secret shops" Jane conducted throughout the United States and
Canada through her market research company. She knows beyond a shadow of a
doubt what it takes to get and keep your customers. Increasing business,
teaming with internal customers, handling the irate customer, and other
valuable ideas are shared in this presentation. Companies that have had Jane
involved in increasing superior service have experienced increased sales,
reduced waste and redundancy, clarity replacing ambiguity, strong service
leadership, and highly motivated employees.
"The Path to Empowerment"
Empowerment is the realization that employees are ultimately
responsible and accountable for the success of a business. From creative ideas
to effective communication, empowered employees know to ask the questions: Is
what I'm about to do good for the customer? Is what I'm about to do good for
our company? If someone asked me to explain why I did what I did, would I
easily be able to explain my decision? These questions are not simple! It takes
training, teamwork, cooperation, coaching, and commitment to empower a
workforce. This presentation is so powerful that one company realized $50
million dollars in increased sales, increased productivity, and reduced waste
after having put their employees through this session. Be prepared for your
employees to take ownership of their actions with renewed enthusiasm for their
work, the customer, and for each other after being a part of this program.
"For the Love of Learning"
When teachers, parents, administrators, and community leaders think of
education, they think of the children in their communities and the inherent
love of learning these children have. There are many ways to ensure success in
the education process and Jane knows what children want and need. Having been a
public school teacher and having produced a film for National Public Television
called "For the Love of Learning", Jane is well aware of the
challenges and joys of being involved in educating our future. She has spoken
to thousands of people in education and inspired them to exceed the government
expectations in order to provide the very best environment for ultimate
learning. This presentation is inspirational, motivating, and filled with
powerful information that speaks to the needs of the child, the teacher, the
parent, the administrator, and the community leaders.
