Dr. Janelle M. Barlow embodies the idea of a renaissance individual. She is an
entrepreneur and author, plays classical piano, and is an award-winning
photographer.
Janelle Barlow is President of TMI US, a partner of the multinational training
and consulting organization Time Manager International. She is also CEO of
Branded Customer Service. Her Ph.D. was earned at the University of California
at Berkeley. She has two master's degrees, one in international relations and
another in psychology. She is a licensed Marriage and Family Therapist. She is
a past board member of the Association of Humanistic Psychology.
As a speaker, she draws upon her broad educational background and practical
management experience. Over 100,000 people from all continents have
participated in and been charmed by Janelle's training programs and speeches.
As an author, she co-wrote a bestselling business book, A Complaint Is a Gift.
This book is currently available in 20 languages. An animated videotape on the
same subject has been produced. Her book Emotional Value has been nominated for
the Benjamin Franklin Business Book award. Branded Customer Service was
released October 2004 and has also been nominated for several awards. Janelle's
articles have appeared in dozens of international and national publications.
In The Complaint is a Gift speech and program, Janelle illuminates the thorny
and stressful area of complaint handling and shows how to turn complaining
customers into loyal fans.
Janelle's training program, Performing Under Pressure, based on another of her
popular books, The Stress Manager, is offered around the world. Her management
training program called Unbind Your Mind: The Freedom to be Creative, teaches
business people how to be more original and creative. She has two books with
365 creativity skill building exercises out, Mind Flexors I, and Mind Flexors
II.
Twice awarded the prestigious 'International Trainer of the Year' award by Time
Manager International, Dr. Barlow works in such exotic locations as Poland,
Peru, Portugal, Puerto Rico, and Papua New Guinea. She earned the designation
of Certified Speaking Professional offered by the National Speaker's
Association, on whose international board Janelle is an elected member.
After suffering from heart disease as a child and ulcers in her twenties,
Janelle became committed to stress management, health, and fitness. She swims
at least a mile each day, including a solid half mile of butterflies! She has
run several marathons and hikes with her husband.
Dr. Barlow is a professional, in every sense of the word, and her vast
experience and talent virtually guarantees that her audiences will have a
memorable (most of them would say life changing) experience.
