Joyce M. Coleman was raised in rural pre-civil rights Mississippi, where she
attended a one-room schoolhouse. She graduated summa cum laude from Alcorn
State University in Lorman, MS.
Among her many achievements, Joyce became the nation's first black female
officer and executive at a major airline, TWA, was named to New York City's
YWCA Academy of Women Achievers, received Career Focus Magazine's Eagle Award
and has been listed in numerous Who's Who registries.
Coleman's corporate management works include developing and implementing
immensely successful programs for corporations, universities, and other
organizations. Her work has consistently earned high marks from
internationally known third party audit companies and resulted in improved
service and lower costs. She has led Best Practices in Customer Service
conferences for a leading international training organization and was selected
by the International Airline Travel Association to present her customer service
strategies at a seminar at the Euro Disney facility in Paris. She has also
written numerous business articles, many of which have been published widely by
dot-com businesses. A recurrent theme in Coleman's writings is the strong
correlation between principled leadership and long-term success.
Coleman's counts among her major accomplishments developing and managing a
rock 'n' roll band, including a performance at the renowned Harley Davidson
club and I Love New York festival in New York City. It serves as a reminder
that dreams lead to reality.
Coleman is the author of the critically acclaimed book, "Soul Stirrings:
How Looking Back Gives Each Of Us The Freedom To Move Forward", and a
companion Study Guide for grades 4-12. She developed, produced and is currently
performing "Porch Wisdom", a series of one-woman shows based on her book.
Coleman's mission is to inspire others to achieve their dreams. She credits
her success to a strong work ethic based on family and faith and a "systems
approach" to problem solving. She advocates self-acceptance, perseverance and
continuous learning as a recipe for personal achievement.
Strategic Power Practices For Success:
Step-by-step guides that managers can follow to achieve peak performance.
Business Management Presentation Topics:
How to integrate strategic past experiences and 21st century tools to
supercharge your company NOW!
Your team will learn ten simple secrets to success, including how
to:
- Minimize wasted time and effort by focusing on core competencies.
- Solve problems before they become costly mistakes.
- Anticipate change and seize opportunity for improvement.
- Build and maintain loyal customer relationships.
- Find and apply their own joy in life and work.
Seven Secrets that will make your support team deliver superior
performance to make you a Star NOW!
- Exercise high clarity with entire team in defining the project's vision
(what's expected from their efforts).
- Research in as much detail as possible what has and has not worked in
similar projects and why.
- Develop lines of relevance.
- Determine resources - skills and materials - necessary to support the
project.
- Develop a clear, detailed projection of costs and benefits, outlined with
time frames for each.
- Reduce cost outlay through knowledge of area, environment and finances.
- Turn your group into a real Team, not just a bunch of people working on the
same project.
- Develop and utilize expertise in concise, discreet business communications
as well as thorough and timely team communications.
- Have a hard-wired performance recognition plan.
Strategic Customer Relationships:
- How to keep customers you need and win back those who slipped between
the cracks.
- How to determine the relative value of customers, i.e. those you need.
- The surefire way to keep customers you need loyal.
- How to bring customers back into the fold, after you've seriously ticked
them off.
