For the past twenty years, corporate groups and associations throughout the
U.S. and beyond have trusted Phillip Van Hooser to keynote their events, create
customized training solutions for their people, and provide personalized
coaching for their key leaders.
His reputation for transforming managers into leaders and service providers
into service professionals has proven to be a sure bet.
As a manager for FORTUNE 500 heavy manufacturing and consumer products
companies and a director for a locally owned community bank, Phil knows
firsthand the methods that equip executives and managers to lead their people
more effectively and serve their customers more successfully.
His best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning
Customers and Their Loyalty, and his management training system, The Leadership
Journey, have been used by corporations across the U.S. to help their people
become more successful leaders and service professionals. When Phil's
strategies are implemented, organizations and individuals
experience lower turnover rates and higher productivity
enjoy improved management/employee relations
manage change efficiently and maximize the opportunities it brings
know what motivates today's "new breed" of employee
communicate successfully with co-workers, superiors and customers
develop a renewed spirit for serving their employees and customers
Van Hooser's 700 plus clients and their unique organizational circumstances
have afforded him a diverse array of leadership and customer service case
studies from which to learn.
Phil's reputation is built on ensuring his customers are satisfied with his
work. Over two-thirds of his clients have invited him back repeatedly because
they know
Phil will work to understand their unique organizational situation
he will create a customized keynote, training or coaching solution to address
their needs
Phil will deliver what he promises and will be easy to work with!
His clients include such well-known corporations as KFC, Osram Sylvania,
KeyBank, P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and
Verizon.
A longtime member of the National Speakers Association, Phil has earned NSA's
Certified Speaking Professional designation. Phil is also a member of the
Speaker Hall of Fame and currently serves as Vice President of the National
Speakers Association.
Phil custom designs each keynote, training and coaching solution to meet the
unique goals of each client. The following summaries represent some of the
issues Phil might address.
Transformational Leadership
Competitive, growth-oriented businesses need leaders their employees will
consistently follow. Through pointed, thought-provoking discussions, executives
and managers experience key leadership ideas drawn from the real work world --
ideas that can be quickly transferred to current circumstances to create
immediate improvements. Phil presents solutions for complex leadership issues
like:
establishing trust through leadership
equipping leaders to empower their people
managing change and maximizing the opportunities change brings
motivating today's new breed of workforce
handling conflict and confrontation
and building cohesive, high performance teams.
6 Secrets of Service Professionalism
Based on his bestselling book about one special cab driver who taught him the
secrets of exceptional customer service, Phillip Van Hooser shows business
leaders how applying these techniques to their own enterprises will ensure
customer satisfaction and build long-term loyalty! These strategies from
Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their
Loyalty, work for company executives, managers and frontline staff. Anyone who
has direct contact with any customer can build profitable, long-term customer
relationships with these proven strategies! You will learn how to:
connect immediately with every customer
design a personalized service solution for each customer's needs
offer special treatment that creates a lasting, positive impression
create winning, long lasting relationships with your customers
turn your customers into repeat buyers who recommend you to their friends.
