As a speaker and facilitator, Sam's role is to motivate, to stimulate, to
challenge, to ask questions, to search for answers. The questions which Sam
asks, "Why should someone do business with you...rather than someone else?" are
the toughest. One that every organization must ask everyday - and must answer
honestly.
In today's highly competitive business environment, monologuing about our
quality, our service, our operations and our staff is out. We must ask and
answer what it is about our quality, service, operations and staff that makes
us different, makes us special, makes us better, makes someone want to do
business with us rather than with someone else. Questions inspire thought.
Answers motivate action - and doing it, rather than just talking about it, is
what it's all about.
Utilizing his own business experiences (as former owner/operator of a sporting
goods chain and president of a marketing and consulting firm), Sam customizes
motivational "ideas" seminars, training sessions, and hands-on interactive
workshops to provide well focused, actionable solutions. Programs focus on
business strategy, customer service, the changing marketplace and maximizing
staff productivity.
By program's end, participants are informed and energized - ready "to act."
Sam writes regularly for a wide variety of North American publications - his
topics mirroring those about which he usually speaks. His first book, Why
Should Someone Do Business With You...Rather Than Someone Else?, was #1 on the
Financial Post's Best-Selling Business Book List. To extend the parameters of
questing, of answering, of planning and of changing discussed in "Why Should
Someone Do Business With You...Rather Than Someone Else?", an accompanying
workbook has just been published.
Leadership - Would You Work For You?
Business Strategy - Why Should Someone Do Business With You...Rather Than
Someone Else?
Change - Look Out Here Comes Tomorrow.
Creating High Performance - Mind Your Own Business...Or Someone Else Will.
"Execute or Be Executed," an action-oriented program on moving strategy from
ideas to reality, is a timely topic for all business.
Customer Service - If I Hear Customer Service One More Time, I'll...
Marketing Strategy - Differentiate... Or Die.
Competing - Meeting The Challenge Of Goliath.
Management - Start Up, Growth, Maturity And Decline.
Merchandising - You Pay Bills With Dollars....Not Percentages.
