Topics: International Speakers Bureau, Inc. |
Fee Range: $10,001 to $15,000 (fee note) |
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 Biography: Simon T. Bailey is an internationally known speaker, author and consultant and a leading authority in helping individuals and organizations release their brilliance. He is the founder of the Imagination Institute, Inc., an organization dedicated to building the world's most valuable resource - its people. Bailey has impacted the lives of over 100,000 people from around the world through his keynote addresses, workshops/programs and Internet presence. His mission is to help people find their passion, take action and make their lives, their organizations, and ultimately their societies, better and more productive. Simon consistently receives high marks for his candid and practical approach to communicating key principles with a humanistic touch. It is his unique ability to transform people's lives in a short period of time that has made Simon a highly sought after speaker and facilitator. Simon's clients range from Fortune 500 companies and national associations to government agencies and educational institutions both in the U.S. and abroad. Notables include organizations such as McDonald's, Washington Mutual, Wyndham Hotels and Walt Disney Swan & Dolphin Resort and national associations such as Meeting Professionals International, Professional Convention Management Association, Society for Human Resource Management and the American Institute of Certified Public Accountants. He was also the youngest speaker to ever deliver a commencement address at Florida A&M University, where he inspired more than 10,000 people. Simon's latest book, Simon Says Dream: Live a Passionate Life, has received rave reviews and is having a profound impact on people's lives. Simon also played an integral role in the Disney Institute book, Be Our Guest: Perfecting the Art of Customer Service. He has been interviewed extensively on television and radio and articles about him have appeared in numerous publications, including Florida Trend business magazine, which ran a feature story on him and selected him as its 2002 Trendsetter. Bailey's expertise in leadership, sales and customer service was honed over two decades. Simon first achieved success as "Manager of the Year" with Hyatt Hotels and National Account Manager for the Orlando Convention and Visitors Bureau. In 1996 he became Director of Sales for the Resort division of the Walt Disney Company, leading the team that procured international group travel contracts. He then joined the Disney Institute as a customized program consultant, where he designed and delivered programs to organizations at Disneyland Paris and Walt Disney World Resort. Simon was subsequently promoted to Sales Director for the Disney Institute, managing accounts for organizations worldwide. Bailey graduated magna cum laude with a bachelor's degree from Life Christian University and earned a master's degree from Faith Christian University. He is also a graduate of the Rollins College Executive Management Program. He serves on the boards of numerous organizations, including the Greater Orlando Leadership Foundation, the Orlando Marine Institute and Florida Men of Integrity. Simon was recently nominated for Central Florida's "Top Business and Community Leader" and was selected Central Florida's "Man of the Year" in 2000. |
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Programs: 1) Release Your Brilliance is a high-impact, inspiring program that will teach individuals how to forge a new future through thoughts, words and actions. What is brilliance? It's an aspect of being human that can only be explained by the exceptional clarity that comes from the alchemical alignment of vision, passion and spirit. Enlightened organizations that encourage team members to discover their unique purpose and release their brilliance reap lasting benefits. Brilliant team members are in control of their emotions and actions; unleash their imaginations; are committed to excellence; and experience a deep sense of enjoyment from the knowledge that they are enhancing the value of the organization. Team members who discover their hidden potential become inspired, re-energized men and women who let their brilliance shine through their work, relationships and daily activities. The result is a rejuvenated organization where beliefs and behaviors are aligned to drive positive results! Individuals who attend this program will: Be released from self-limiting belief systems; Reconnect to their internal purpose and celebrate their distinctiveness; Rekindle the fire of hope, happiness and belief in the future; Develop an action plan to unleash their inner greatness. 2) Releasing Leadership Brilliance is a leading-edge, paradigm-shifting program that will dramatically change the way your organization views leadership. What is Leadership Brilliance? It's about leading from the inside out. It's having engaged, connected leaders who manage their egos, release control, get out of the way and allow employees to release their unique brilliance. It's about engaging the talented men and women already on your team in order to take the organization to the next level. This is not simply another leadership development program filled with concepts, tips and techniques. Releasing Leadership Brilliance is an insightful, high-impact, transformational experience that will open up your leaders' minds and show them how to think about leadership in a new and different way. More importantly, your leaders will act differently. No one can motivate your leaders - inspiration must come from within. Once they understand how to release their own brilliance, your leaders will be inspired to be authentic individuals who understand their purpose is to help their people be the best they can be. The result of releasing the leadership brilliance in your organization will be passionate direct reports who are more productive, make decisions that benefit the team, and deliver incredible results. Leaders who attend this program will: Understand how their egos and personal agendas get in the way of their own success; Discover how to stay connected in order to re-ignite their own passion for the brand/heritage of the organization; Develop an Engagement Agreement that outlines how leaders and direct reports will engage each other; Learn how to lead the 80% of direct reports who are not actively engaged and how to continually reinforce the 20% who are actively engaged; Discover why managing human energy is the key to long-term results and recognize that leaders are the biggest influencers of that energy; Understand how to use emotional intelligence to encourage employees to release their brilliance, rekindle their passion and love their work. 3) Releasing Sales Brilliance is a new, cutting-edge paradigm that will dramatically change the way your organization thinks about selling. At its core is the concept of developing Trusted Business Advisors (TBAs) - individuals who consistently focus on creating value for the customer. TBAs are master communicators who utilize the power of authenticity and trust to establish and maintain lasting relationships with customers. Trusted Business Advisors realize that the key to winning is selling from the inside out. They understand that people do business with people they like and trust; they know they must engage and connect with the customer first, then provide solutions. Releasing Sales Brilliance is a strategic sales philosophy that builds on the strengths of each individual and integrates those strengths to create a synergistic team. It shows each person how to apply the concepts of emotional intelligence to become his or her authentic self. Releasing the brilliance that lies within your sales organization involves more than just your front-line salespeople. It also requires developing courageous leaders who support their direct reports and allow them to sell their own way, based on their unique personalities and strengths. A culture that encourages Trusted Business Advisors doesn't force salespeople to fit into someone else's mold or conform to a set way of doing things. The result of releasing your organization's sales brilliance will be highly confident and passionate "brand champions" who love what they do, are enthusiastic about what they sell, are more productive, and win more often. Team members who attend this program will: Discover the three key principles of the Trusted Business Advisor concept - collaborative communication, relationship excellence and emotional intelligence; Learn the art of establishing trust, the emotional glue of all customer relationships; Discover how to effectively use their unique personality, style, and skills to create an authentic interaction with each prospect or customer; Study the four elements of collaborative communication - dialogue, congruency, transparency and agreement; Master and apply the TRUSTa model; Learn to build on their strengths and manage their weaknesses; Understand how to leverage failure to create long-term success. 4) In the new "experience economy", it won't be quality products or excellent customer service that propel companies to the top. It will be those companies that excel at creating memorable customer experiences that will build loyal, long-term customers and become the new rising stars. Releasing Service Brilliance is a fresh, innovative program that will transform your organization from one that merely provides customer service to one that consistently delivers "WOW" experiences for its customers. Lasting organizational change happens from the inside out; it requires focusing on the internal issues before addressing the external ones. To truly change the way your organization interacts with its customers, you must have authentic, engaged individuals at every level of the organization - leadership, management, and front line. The right people with the right attitudes can create an incredible movement of "brand champions" who are focused on exceeding customer expectations every day in every way. Ultimately, when it comes to creating unique customer experiences, your front line is the bottom line. No one can make your team members treat customers the right way - the desire to create an exceptional experience comes from within. Once team members understand how to release their brilliance, they will be inspired to be the best they can be. The result will be team members who "do the right thing" with customers not because they have to, but because they want to. Releasing Service Brilliance is not another off-the-shelf customer service workshop filled with tips and techniques. It is an enlightening, high-impact, transformational experience that will dramatically change the way your organization relates to your customers. Team members who attend this program will: Realize, and internalize, that transformation begins with them; Discover that authentic engagement is the emotional glue of all long-term customer relationships; Learn to effectively use their unique personality, style, and skills to create an authentic interaction with each customer; Study the four factors critical to creating a WOW customer experience; Master and apply the Customer Experience Process model; Discover how to produce the momentum to generate results that will exceed customer expectations; Learn to create value every single day. |
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